1314 Privacy Policy — User Data Protection
This Privacy Policy explains how the 1314 platform collects, uses, stores, and protects the personal information of users in Malaysia. Your privacy is our priority, and we are committed to handling your data transparently and responsibly.
Effective date: January 2026. This policy is subject to periodic review.
1. Information We Collect
When you register and use the 1314 platform, we collect various types of information to ensure our services run smoothly and securely. The main categories of information we collect are as follows:
Account Information
During registration, you provide your full name, email address, phone number, date of birth, and password. This information is used to create and manage your account, as well as for identity verification when required.
Device & Browser Information
We automatically collect technical information when you access our platform, including device type, operating system, browser type, IP address, and screen resolution. This data helps us optimise how the platform displays across smartphones and desktop computers for the best possible experience.
Payment Information
To process deposits and withdrawals in MYR, we collect information related to your chosen payment method, including the account holder name and registered account number. We do not store credit card details directly — all transactions are processed through secure, registered payment providers.
Usage Data
We record your activity within the platform — including games played, bets placed, session duration, and pages visited. This data is used to improve the user experience and to detect any suspicious activity for security purposes.
- Personal account information
- Device & browser data
- MYR payment information
- Activity & usage data
- Cookies & tracking data
2. How We Use Your Information
Information collected by 1314 is used solely for legitimate purposes necessary to provide the platform's services. We do not use your data for any other purpose without your prior consent.
Your data is used primarily for the following purposes: managing and verifying user accounts; processing deposits and withdrawals in MYR; sending important account notifications such as transaction confirmations and security alerts; improving the platform based on usage patterns; and detecting and preventing fraud or unlawful activity.
We also use your contact information to send necessary service communications. If you gave your consent during registration, we may send you information about promotions or platform updates. You can withdraw this consent at any time by contacting our support team.
3. Cookies & Tracking
1314 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our platform. They help us recognise you on return visits and deliver a more personalised experience.
Required for core platform functions such as maintaining your login session, saving language preferences, and securing your session. These cookies cannot be disabled without affecting platform functionality.
Helps us understand how users interact with the platform — including the most visited pages, time spent, and navigation patterns. This information is used to improve the platform and is not directly linked to your personal identity.
You can manage and delete cookies through your browser settings. Please note that disabling functional cookies may affect your ability to use certain features on the 1314 platform.
4. Data Storage & Security
1314 implements appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data is transmitted over SSL-encrypted connections.
User data is stored on secure servers with strict access controls. Only authorised personnel with a legitimate business need may access users' personal information. All internal access is logged for security audit purposes.
Your personal information is retained for as long as your account remains active, and for the period required by law or legitimate business needs following account closure. Once the retention period ends, data will be securely deleted or anonymised.
5. Sharing Information with Third Parties
1314 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your explicit consent. That said, there are limited circumstances where we may need to share your information.
We share necessary information with payment service providers to process your MYR transactions. All third-party providers are required to meet high privacy and security standards and are not permitted to use your information for any other purpose.
We will also disclose information where required by law, court order, or a valid request from authorities in Malaysia. In such cases, we will endeavour to notify you where the law permits us to do so.
6. User Rights & How to Contact Us
Right of Access
You have the right to request a copy of the personal information we hold about you. Access requests can be submitted by emailing our support team. We will process your request within a reasonable timeframe.
Right to Rectification
If you believe the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update certain profile details directly through your account settings on the 1314 platform.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal information. However, we may need to retain certain data to fulfil legal obligations or legitimate business requirements. Deletion requests will be assessed on a case-by-case basis.
Changes to This Policy
1314 reserves the right to update this Privacy Policy from time to time. Significant changes will be announced on the platform, and you will be notified via your registered email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
For any questions about this Privacy Policy or to submit a request relating to your personal data, please contact us:
Email: [email protected]
Or visit FAQ us for an immediate response.
- Access personal information
- Correct inaccurate data
- Request data deletion
- Withdraw marketing consent
- Contact support
Your Privacy, Our Priority
1314 is committed to protecting the personal information of every user in Malaysia. If you have further questions, our support team is ready to help. Start your safe and secure gaming experience with us today.